Frequently Asked Questions
Clear answers about digital QR menus, plans, stores, orders, and account features — based on how WebQRMenu actually works.
Plans and Pricing
WebQR Menu limits depend on your plan and grow with the tier:
- Starter — 1 store, 2 content sets, 10 tables, 3 waiters; up to 200 orders/mo; cart, call waiter, table QRs, dashboard orders
- Premium — 3 stores, 6 content sets, 15 tables, 10 waiters; unlimited orders
- Business — 8 stores, 16 content sets, 40 tables, 20 waiters; unlimited orders; custom domains
- Enterprise — 15 stores, 30 content sets, 100 tables, 50 waiters; unlimited orders
Workspaces: Premium — 1 and up to 5 members, Business — up to 10 and 25 members, Enterprise — up to 50 and 50 members. Starter cannot create workspaces. Stores and content sets organize the menu; tables power table QRs and dashboard orders. Each store gets 2 content sets. If you hit a limit, remove unused items or upgrade.
Monthly and yearly subscriptions are available (yearly — pay for 10 months, 2 months free).
Payment: bank cards (Visa, Mastercard) via Paddle.
Security: payment data is processed by Paddle; we do not store your card data on our server.
Subscription prices are in USD. Card payments for plans go through Paddle — we do not store card data on our servers.
The subscription renews automatically at the end of the paid period (month or year). You can cancel auto-renewal at any time — the current paid period remains active until the end date.
- Yearly → monthly: nothing is charged now. Access remains until the end of the paid year. First monthly payment — when that year ends. After that, the subscription renews monthly.
- Monthly → yearly: full year payment is charged immediately; remaining days of the current month are preserved. The subscription switches to yearly, next payment — in one year.
- Upgrade (e.g. Premium → Business): a discount applies for unused days on the current subscription; the plan card shows the final amount.
- Downgrade (e.g. Business → Premium): the new plan is paid in full, with no discount for remaining days. The current subscription is cancelled; the new one starts after payment.
- The printed QR code itself does not change, but the menu is available only while its store and content set are active. Stores and content sets above the new plan limits may be deactivated; inactive items are permanently deleted 30 days after deactivation unless restored.
Cancel in the dashboard under Subscription at any time, without penalties:
- Access retained — until the end of the paid period
- Auto-renewal — turns off when you cancel
- No refund for unused time; you can renew at any time.
After the paid period ends, the account returns to Starter. Starter includes 1 Menu QR, 1 store, 2 content sets, 10 tables, 3 waiters, and up to 200 orders per month. New menu resources are limited by these quotas. Stores and content sets above the new limits are deactivated and permanently deleted 30 days later unless restored.
Features and tools
Workspaces let restaurant teams collaborate on stores, menus, tables, and orders. Workspace and member counts depend on the plan: Premium — 1 workspace and up to 5 members, Business — up to 10 workspaces and 25 members each, Enterprise — up to 50 workspaces and 50 members each. Starter cannot create workspaces.
Features:
- A shared space for your restaurant team
- Roles: owner, admin, editor, operator
- Shared management of menus, tables, and orders
- Combined analytics for menu scans and orders
Menu resources inside a workspace still follow the plan's separate limits for Menu QRs, stores, content sets, tables, waiters, and orders.
Yes on Business (up to 5 verified hostnames) and Enterprise (up to 50). Starter and Premium do not include custom domains.
After you add a domain in the dashboard and verify DNS (CNAME), guest menu pages can be served on your hostname (for example menu.yourbrand.com).
You can download QR menus for print as PNG, JPG, SVG, PDF, and EPS — depending on your plan. You can also print from the browser (A4).
Higher plans unlock vector formats and larger sizes: Starter includes raster formats up to 1024×1024; paid plans include SVG/PDF/EPS and resolutions up to 4096×4096.
WebQRMenu does not place third-party ads on guest menu pages or in the dashboard. Menu pages do not show the “Powered by WebQR Menu” label on Business and Enterprise. On some system pages (pause, password gate, etc.) the label may appear on Starter.
Account and support
For security, there is no access to the cabinet until your email is confirmed. Immediately after registration you only get the verification flow — stores, menus, tables, and orders stay unavailable until you confirm your address.
Confirm via the link in the email or the six-digit code on the verification page. After confirmation, the full cabinet opens and your limits follow your plan.
WebQRMenu provides a high level of security and data protection:
- Encryption — all traffic uses secure HTTPS
- Data storage — menus, dish photos, and settings are stored securely
- Access control — stores and menus are only available after you sign in
Recommendation: do not put confidential data (passwords, PINs, full card numbers) in menus.
Recovering access to your WebQRMenu account:
- Use the recovery form — on the login page
- Check email — the message may be in spam
- Verify email address — ensure it's correct
- Wait 5–10 minutes — emails may be delayed
If the email doesn't arrive:
- Add [email protected] to your contacts
- Check Spam and Promotions folders
- Contact support with your email address
WebQRMenu support is available via:
- Email — [email protected]
- Contact form — on the Contact page
Before contacting: Describe the issue in detail and attach screenshots if possible.